Excite, a property of Ask Jeeves, Inc., develops and distributes several
downloadable software applications, including browser plug-ins that
appear as toolbars within or attached to your Internet browser.
The following guidelines are intended to provide you with a clear
understanding of our practices and principles related to all of our
downloadable software programs. These guidelines address the following
"Adware" and "Spyware" are terms used to describe certain kinds of software applications:
- Installer Programs
- Uninstall Practices
- Partner Practices
- Reporting Violations of the Excite Downloadable Software Guidelines
- Consumer Protection
- Send us your Feedback
Excite does not engage in any of these activities and its products are not adware or spyware.
is a software program that specifically monitors a person's Web surfing
and disrupts it by displaying contextual pop-up advertising.
- Spyware is a software program that surreptitiously tracks personally
identifiable information about a person or organization. It will either
save such information or send it to third parties when the person is
connected to the Internet. Spyware is stealthy and may attach itself to a
person's computer without his or her knowledge or consent. An example
of spyware is a program that hijacks a person's modem to change dial-up
numbers or a keylogger program that covertly records anything a person
types, including passwords, emails and credit card numbers.
in clear, concise and complete disclosure before you download and
install our applications, including a description of the primary
functions of the application. We believe that all language related to
Excite applications, whether appearing in the download process or
otherwise, should be non-technical, easy-to-read and factually accurate,
and not deceptive or misleading. in addition to less-formal
disclosures, all Excite downloadable software applications will be
distributed with an End User License Agreement (EULA) that is featured
prior to installation. And in conjunction with these disclosures, all
Excite applications require the consent of the user prior to
Excite does not believe that users should be deceived into downloading
or installing our software and condemns deceptive software installation
practices. Such practices include, but are not limited to:
We prohibit our
online distributors from utilizing these techniques in connection with
our software and prohibit them from subcontracting to others who utilize
these techniques. Excite monitors our distributors' compliance with our
policies and we continually work to implement technological steps
designed to prevent such coercive practices.
or "Drive-By" Downloads: this is a practice where a program is
downloaded and installed onto a user's computer without the user's
permission, and often without the user's knowledge. Malicious Web sites
and ad networks accomplish this result by exploiting security flaws in
the user's current software, often when the user clicks to close or
eliminate a seemingly benign advertisement.
- Misleading Downloads: this is a practice where a company
misrepresents the nature of the program it seeks to download and install
onto a user's computer by claiming that the program is necessary to the
proper function of the user's system. This is usually accomplished
with a pop-up window or banner ad that purports to have discovered a
problem with the user's computer-for example that the user's clock is
not properly synched, a virus or worm is present, or the user is missing
a vital system file-and then offers the download as a "solution."
Usually, there was no problem to begin with and the download will have
installed adware or spyware onto the user's computer.
- Undisclosed Downloads: this is a practice where an unexpected
program is bundled with another program that the user is interested in,
but the user is never informed (through the EULA or a dialogue box)
about that unexpected software until it has already been installed onto
the user's computer. These programs are often hidden in the user's
system and not easily removable by the user through the Add/Remove
Programs Control Panel.
download and install an Excite application, you might notice that an
installer - in our case named "Easy Installer" is temporarily added to
your system. Easy Installer facilitates the installation of our
software applications, and is not adware or spyware. After installation
is complete and you have re-booted your computer, Easy Installer will
be automatically deleted from your system.
All of the
Excite downloadable applications are capable of being completely
uninstalled by end users in a straightforward manner and without
requiring undue effort or skill. For more detailed instructions on how
to uninstall an Excite product, please read the FAQs posted on the Web
site associated with your Excite product.
can be downloaded directly from our website. in addition, Excite works
with other companies to market our products. We require that these
partners observe the same high standards we set for ourselves in
connection with our software products. For that reason, Excite's
partners and distributors may not:
Excite has an
online compliance office responsible for enforcing our policies on a
variety of online consumer issues including, among other things,
policies related to privacy and our software guidelines.
any Excite product through any form of nonconsensual download practice
(such as by engineering "drive-by" or involuntary downloads);
- Download any Excite product using any type of click fraud (such as
by using "mouse trapping" or a "fake close x" to mimic user-initiated
click activity) or through any type of misleading download;
- Download or install any Excite product by any other means that does not comply with these guidelines;
- Alter the uninstall process of any Excite product or impede in any way the uninstallation of the Excite product; or
- Bundle any Excite product with spyware;
Excite gathers a
standard set of information from a user's computer when the user
submits a search query. We use this information to properly process
your search request. Importantly, all information collected in
connection with a search query is recorded on a non-personally
identifiable basis and is kept strictly anonymous, except when a user
expressly grants permission for this information to be collected and/or
shared (e.g., with a registration-based product) and except as may be
required by law or to protect the rights or safety of others.
privacy is an issue that we take very seriously. Our web site has a
information is being collected about you, how that information is being
used and with whom it is being shared. You can read the Excite Privacy
Policy by clicking here.
Reporting Violations of the Excite Downloadable Software Guidelines
are our most valuable asset and it is essential that both our products
and the actions of our partners are consistent with the policies we have
in place to protect them. We strive to ensure our products and those of
our partners live up to the high standards we set. Excite has an online
compliance office responsible for enforcing our policies on a variety
of online consumer issues (including its Privacy Policies and these
software guidelines), as well as for monitoring its partners' practices.
Of course, it is difficult to monitor the entire Internet, so we
welcome users' active participation with us in this process. We
encourage all of our users to report violations of our policies. As
always, we also appreciate any feedback that will enable us to make our
products even better (see "Send us your Feedback," below).
To report violations of Excite's policies please use this form.
Excite recommends that consumers who wish to learn more about protecting themselves online visit the safe surfing guide posted by the U.S. Federal Trade Commission (FTC).
That guide also links to an FTC Consumer Complaint form, where consumers can submit complaints regarding violations of their online privacy or rights.
Send us your feedback
We are proud of
our products and are committed to continuing to make them even better.
Your feedback is a valued part of that process. We look forward to
hearing from you. Please use this form to send us your feedback.
© 2013 IAC Search & Media